ADG

ON THE PHONE.






Unit 3.

Reading.



Listening.




Language focus.





Review Units 1 - 3




Unit 4





Unit3_Plus1.jpg
Audio:
3.2.1

3.2.2

3.2.3

3.2.4



3.3

Unit3_Plus2.jpg

Match the sentences about problems:

Sentences:

1. There is an invoice in the package.

2. We can't find the documents.
3. The coffee machine doesn't work.
4. The train isn't on time.
5. I'm not ready for the meeting.

Problems:

a. It's broken.

b. I'll be ten minutes late.
c. It's missing.
d. I think they're lost.
e. It's delayed by 15 minutes.


Listen to five telephone calls. Identify the product and the problem:


1.
2.
3.
4.
5.




Unit3_Plus3.jpg

24.
25.
26.



Unit3_CaseStudy1.jpg
Unit3_CaseStudy2.jpg

1_emails.jpg

2_telephone_list_memo.jpg